Lucky Brand Basel Womens Ankle Boot

Your sizing has changed, and your recommendation sizes are way off. I normally wear a size 8, but your chart recommended 71/2 and I went with 8 and it was too small. Liked the boots, but, but you need to do a better job with your own recommendations. Shipping is ridiculously priced and takes long time for the cost Would have appreciated exchange and or refund for the costs.

I bought my boots (on sale) online at Lucky Brand and loved the look and fit. Unfortunately, after one day's wear, the finish on the right heel flaked off on over half of the heel, revealing a white stacked heel. When I contacted customer service I was informed that I would need to return the shoes, get a refund, and order a new pair (no longer on sale). I decided to paint the heel with markers. They don't look great and I'm not sure I'd get more of this brand after this experience.

I absolutely love these boots. I bought a pair 6 years ago and they're worn through the soles. I searched and searched but couldn't find a pair I liked more and so I just repurchased the same ones. I know they're comfortable once your break them in and I know they last.

I'm a very standard size 7, but the leather is stiff and it's snug across the widest part of the foot. I tried wearing one day, hoping it would break in but it didn't. I'll try dampening and wearing to stretch, if that doesn't work I'll take to shoe repair to stretch. Too much trouble to return so I'll make it work. Not thrilled.

These boots are perfect for work and weekends...dressing them up with tights and a dress or dressing down with leggings and a sweater. They are so comfortable, too. I could and have walked for miles in these. My first pair from 3 years ago wore out finally, probably because I wear them so much between October and April, and I was thrilled to buy another pair.