Total Quality Service, Used [Hardcover]

Total Quality Service, Used [Hardcover]
Total Quality Service, Used [Hardcover]
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Total Quality Service is based on case histories and interviews with companies around the world, including American Express, Toyota, The Royal Bank, Northern Telecom and Four Seasons Hotels. By drawing on the experience of these experts, the book provides examples of service strategies selected from the best practices; ranges of training options; internal and external research tools; and service assessment.

Total Quality Service, Used [Hardcover]

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Brand Prentice Hall PTR
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Product Id 1285007
User Reviews and Ratings 3 (1 ratings) 3 out of 5 stars
UPC 462799881480

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