Benchmarking for Best Practices: Winning Through Innovative Adaptation [Hardcover - Used]

CONDITION - USED - Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included. Benchmarking, the act of systematically defining a business's best systems, procedures and practices, has become a useful tool for firms wishing to continuously improve their products or services. Using case studies, Benchmarking for Best Practices shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express and AT&T.

Benchmarking for Best Practices : Winning Through Innovative Adaptation, Used [Hardcover]