Making Use: Scenario-Based Design of Human-Computer Interactions, Used [Hardcover]

Difficult to learn and awkward to use, today's information systems often change our lives in ways that we do not need or want. The problem lies in the software development process. In this book John Carroll shows how a pervasive but underused element of design practice, the scenario, can transform information systems design.

Making Use: Scenario-Based Design of Human-Computer Interactions, Used [Hardcover]