Pre-Owned Loyalty Rules! How Leaders Build Lasting Relationships, Hardcover 1578512050 9781578512058 Frederick F. Reichheld

This is a Pre-Owned book. All our books are in Good or better condition. Format: Hardcover Author: Frederick F. Reichheld ISBN10: 1578512050 ISBN13: 9781578512058 Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.

This is a Pre-Owned book. All our books are in Good or better condition. Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.