Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies [Hardcover - Used]

CONDITION - USED - Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included. Total quality management is a holistic approach to quality, aiming to not just improve quality in manufacturing processes or in customer service departments, but across all company functions and processes. It seeks to show how to produce better business results using quality improvement. This edition discusses management processes of nine-ten new companies and includes up-to-date information for other companies. It also contains the latest Baldridge criteria and continues to cover all the key elements of an effective management system.

Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies, Used [Hardcover]