Family Mobile SIM Card & Activation Kit

I cannot make my payment online anymore. Same credit card I have been using for 2 years and suddenly payment declined. I called customer service and they tell me wait 72 hour and try again. Same thing again. I have went thru this same process several times and now the payment is due today so I call back and I get the same message. Wait 24 hours this time. I have wasted about 4 hours of my life on the phone with this company and still cant take my payment, yet other companies take the credit card with NO problems. I thing I will start looking for a different carrier. The few dollars I save is simply not worth the hassle.

the sim card is JUNK! the company's policy is stupid! the sim card has BAD reception in most area, where Tmobile and ATT works fine. the company will charge you the whole month for a few days usage! After your account cancelled, you have to pay extra $5 dollars for processing fee, just because your account is deactivated! So, I had to pay about $90 for like 5 days usage(2 lines).

My wife and I signed up with this service, ported our numbers from AT&T, and began the worst customer service battle we've ever dealt with. After numerous calls with tech support, we finally discovered that "Good" service on the coverage map means that you MIGHT be able to place and recieve calls from inside a building. We had to stand on the front porch of our home in downtown Lexington Kentucky to get enough signal to make a call. It would drop calls all the time and the call quality was terrible. We even bought my wife one of their phones because we couldn't port her number. So, we canceled the service after having it only 22 days. Then, after paying the $25 activation kits for two phones ($50) and paying for the first month of service ($70) we got a bill in the mail threatening to ding our credit if we didn't pay for a SECOND month because 6 of the 22 days were in another billing cycle. When I called, I asked if it was possible that I could have service for just two days (one in two seperate billing periods) and be charged for two entire months. The customer "care" rep said, "Yes, it would seem so." We had to pay another $70 so they wouldn't hand us over to a collectin agency and then she told me that we would have to pay a $5 processing fee because we were paying over the phone which was the only option at that time. So, we paid almost $200 for 22 days of terrible service. If you want a similar expirience, buy this product. If not, go somewhere else for your wireless service.

We switched from T-Mobile to the Walmart Family Mobile to save money. We were worried about the customer service and keeping our phone numbers and we heard that it could take up to 24 hours for our number to be switched over, so we would be without a phone for a full day. When we activated our new Walmart Family plan there were no problems at all. It was so easy and they walk you thru it step by step. It took maybe 5 minutes and our new phones and plan was up and running with our same phone numbers. no issues at all!

I have to admit, I was a little hesitate to leave Verizon and try Walmart Family Mobile. It has been a week and I am impressed. I did this to save money and have no regrets. There are no drop calls, internet is good via WiFi and 3G, and customer service speaks clear English and is polite. Instead of buying Walmart phones, I purchased mine, used on Ebay. Be sure the phones are unlocked. You can either purchase them unlocked on Ebay, find a business that can do it for you, or purchase the code from an honest business and later follow instructions for that particular phone posted on Youtube. The “Cliq XT” and “Cliq MB200” both work great on their network. I activated both phones on the Walmart Family Mobile network through their customer service and found it to be easy. I live in Concord CA and have no issues with calls or internet here. Hope this reviews helps those like me considering trying another network to save money.