Last Updated: 2025-09-01 16:43:49
Manufacturer | - |
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Brand | Hello Tech |
Item model number | HT1063 |
Color | Other |
Weight | - |
Height | - |
Depth | - |
Product Id | 737985 |
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User Reviews and Ratings |
4.9
(727 ratings)
4.9 out of 5 stars
|
UPC | 851434008335 |
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1 |
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Virus Removal & Cleanup by HelloTech
Reviews: 727
app.ratings:
(727)
Price:
$
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Reviews: 727
(4.9)
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He was a very nice man. Taught me a lot about my laptop explained things about what he was doing and stayed until it was finished bcuz somethings weren't behaving haha. He never showed frustration when I would have and that really helped me stay calm. A wonderful employee you have in June. Thank you for sending him.
Fausto was thorough and considerate, and solved my malware and virus issues. (My computer had been hacked and it was shocking to see that I had 61 malware files!!) I also appreciated that he explained each step of the process. Additionally, given our current environment, he was careful to wash his hands when he arrived and also didn't touch my laptop until he had used disinfectant wipes on the keyboard and the rest of the laptop.
Very polite and went right to work and solved all the problems in 30 to 40 minute s. He was able to unplug a second monitor to get window to open up and then plugged it back and it worked. I didn't think of that. He also removed mal-ware programs that were slowing down the computer.
I could not have had a better experience. Jose was on time, friendly, efficient, and knowledgeable. He asked me what I needed for my mother's computer and kept checking to see if what he did was correct. He then had my mother try each icon out to make sure it was easy for her to access.
David was able to detect the problem within 5 seconds. I thought it was malware. It was an internet connection with wi-fi. Comcast should have been able to solve the problem and they couldn't. Dell support charged a lot of money and they could not solve the problem.
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