Achieving Impressive Customer Service : 7 Strategies for the Health Care Manager, Used [Paperback]

An AHA Press/Jossey-Bass Publication A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like: Establishing high standards of customer service Helping staff hear the voice of the customer Hiring customer service pros Helping staff cope better in a stressful atmosphere Reducing anxiety to increase satisfaction and more

Achieving Impressive Customer Service : 7 Strategies for the Health Care Manager, Used [Paperback]