Customer Astonishment Handbook [Spiral-bound - Used]

CONDITION - USED - Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included. The premise of this user-friendly handbook is that "Customer Loyalty is the crowning achievement in any business." It will help you "raise the bar" for service excellence among your external and your internal customers. You will learn the secrets of "Customer Astonishment" and how to: (a) Solve customer problems faster with less stress, (b) strengthen the spirit of ownership among your associates, (c) become "customer need focused" in everything you do, (e) demonstrate "value added" at each step of your process, and generally increase your "SUCCESS with PEOPLE in BUSINESS."

Customer Astonishment Handbook, Used [Spiral-bound]