Fire Sense Pyramid Flame Patio outdoor propane Heater Tower with Wheels Coronado Brushed Bronze

This patio heater made a really elegant addition to our deck. It's very tall, which is exactly what we were looking for. Start up is simple, and the wheels make repositioning the large unit easy. The review for form and function is 5 stars. My overall review is 4 stars since assembly with the instructions provided was time consuming and challenging.

Somehow we ended up with assembly instructions that were different from what we were later emailed a link to. First of all, nowhere in the instructions did it say we had to align the bottom and middle plates so that we could install the door panel (the very last step). We ended up having to support the completely assembled heater at an angle so that we could remove the bottom plate, turn it 45 deg, then reinstall it. Then we realized that nowhere in the instructions (seeing the trend?) did it tell us how to turn the heater on. After a call into the company, we were emailed a link to instructions that had an entire page detailing how to turn it on. Our instructions did not contain that page. Lots of headaches later, we were able to get the heater up & running just in time for out of town guests visiting on a record breaking cold night during the pandemic. Luckily we were able to use the heater & spent an enjoyable evening outside.

I bought two of these patio heaters. The good: they appear to be high-quality and (see below) when they work, they look and feel great. Assembly does take a while, but that's maybe to be expected. The only downside is that one of my heaters would only start after (literally) hundreds of tries while the other starts immediately (I tried switching propane tanks, etc). I am working with customer service now to see how that might be resolved. The only other downside is that the sheet metal is very sharp. When working with the dysfunctional heater, my fingers and hand got all cut up from the sheet metal while trying to start the heater over-and-over again. I'm giving this a 4-star review in the hopes that my heater is simply defective and that if it were to start right away, maybe my hand wouldn't have gotten sliced-up.

I bought two of these a month ago and they are a great addition to our outdoor space. Love the ambiance and the heat. They do a good job of taking the chill out of the air up to a distance of 5-6 feet from the unit. The assembly of the unit, however, is quite challenging!

I ordered 3 of these units. It has taken at least an hour to put the first one together and the metal top is damaged. The second unit is completely damaged and cannot be put together. I haven't had the chance to look at the third one yet. I own 4 of these heaters and they do a good job heating, but they are difficult to move around. They are not well made and I felt like I had to buy them again to match my older units.