Graco Pack ?n Play Travel Dome LX Playard | Features Portable Bassinet, Diaper Changer, and More, Redmond

We washed the mattress for the bassinet part in the wash as the label said to and now the mattress will not lay flat. I can't use this- it's not safe. We just received as this as a gift for our baby/ I'm very disappointed

got this at baby shower, was planning to use it for travel next week but the portable bassinet mattress won't stay flat after washing it following the instructions

We received this PNP for our daughter in January 2022sed the bassinet a handful of times. I just washed the mattress pad per the directions for the first time in preparation for baby #2 (coming any day), and it is totally ruined. It's disappointing that Graco will not replace this because it is more than a year old when this is a defect in the design because EVERYONE is complaining about this.

I want to love this pack n play. I specifically chose it to have a main bedside bassinet and it seemed like a great option. However, Graco made a pretty big error in thinking through the functionality of this. Surprise! the product manual states that you cannot use any sheets or mattress cover in the bassinet. So, what is one supposed to do if the baby has a diaper blow-out at 3am (and I speak from personal experience)!? Wait multiple hours to clean and airdry the mattress before putting them back? If they provided an extra mattress, or a compatible mattress cover, that would 100% solve the situation but unfortunately try to order a replacement mattress and it is out of stock with no expected date of availability. Also I saw many customer reviews that state that washing the mattress in a washing machine ruined it completely so I've kept to handwashing it. From such a well-reputed company, I really expected a more thoughtful design for a product specifically marketed as a safe sleep option...

As other reviewers have mentioned, do not wash the bassinet mattress pad even though it says you should! It will become deformed and completely useless. This is so frustrating and has caused a great deal of stress as we prepare for baby coming in just days! Now the baby does not have a safe place to sleep when we bring them home and we are scrambling to find a solution. I will happily update my review once Graco helps me fix this problem.