Primo Bottom-Loading Water Dispenser - 2 Temp (Hot-Cold) Water Cooler Water Disp

The Primo water dispenser is nice, functions well, and serves as a replacement for a previous water dispenser. The only drawback for me is that the unit height is too low for me. I need to place a pedestal under the unit to raise it to a comfortable level. Sam's delivery was quick, and the deliveryman was helpful.

This is the 2nd dispenser I purchased. I only had the 1st one for about 3 years before it stopped working. When it works, it is great. However, when it stopped dispensing, I purchased a water pump first which made it work twice before it stopped again. I tried the repair videos and nothing worked. I called Primo and they said all I needed was the hose, so I ordered one from them. It worked 2-3 times then stopped again. I like the convenience of having the dispenser, so I am hoping this 2nd one lasts a lot longer because they are too expensive to keep replacing.

Although I had issue with first unit I got, the door hinge being broken even with packing tape and shipping package fully intact. The pin was made of plastic and seem to have sheared off probably during assembly. When I brought it back to club the folks in customer service did outstanding job of exchanging my purchase with another unit in store on the same day and assisted with getting it and loading it in my car

purchased for a medical office. the set up was easy and convenient. The door where you place the water from unboxing does not stay closed. it continues to pop open , when i called the store they said that happens. the water dispensers work fine hot and cold.

So much I like about this water dispenser! Love that the bottle goes in the bottom of the machine instead of having to be lifted and turned upside down. Love that I can use 3 or 5 gallon bottles. Love that it has both hot (very hot) and cold water in one machine. LOVE that there are buttons you have to push as you depress the water as a safety feature….especially since the hot could be dangerous to little ones. Love that the cold water is cold and not room temperature. I would buy it again in a minute.