Scotch Thermal Laminator TL902, 1 thermal laminator, 2 starter pouches 8.9 in x 11.4 in

I purchased this laminator after switching from a non name brand one and it was a big mistake. The tray to insert the laminating sheets won't stay up and it is a huge pain things constantly get jammed.

I loved it for the 2 months it worked - then the input tray broke. Now it is a pain to use. The least Scotch/3M could do is sell a replacement tray. So annoying. I thought people were just being careless with their laminator and that is why they broke - nope it breaks very easily.

2 days into using this machine, a piece of the tray broke now it doesn't stay up to load the sheets. I should have read the reviews before buying this machine .

I have used this laminator in a pre-school setting, so I got one for myself. As lamination goes, it suits my needs, however the feeding tray did not hold up. I have laminated very few things around the house, I always pack the machine back in its factory box with factory packing. To say I am careful with my belongings would be an understatement...and yet, the tiny plastic tab that holds the entirety of the feeding mechanism broke anyway. This is a very serious design flaw, and at the very least I should be able to come to the website and order a replacement part as this is a known failure point. I would have given the product 5 stars had 1) the part not broken or 2) an affordable replacement part was easily orderable from your website. As neither of those 2 options were available-I'm holding at 3 stars.

Used a few times several months apart and then all of a sudden the motor stopped working and the laminating paper will not move through. Very disappointed since the machine looks brand new and has been barely used. Please give me a refund or send me a better replacement.