SmartDoor™ NEVER RUST Connected Pet Door, Dog and Cat, App Enabled Pet Door, Smart Device, Medium

I bought this adapter kit, and it was missing the foam spacer. So I have not been able to install my dog door. I called for a replacement part and was sent a second adapter kit. The box arrived open and damaged, and AGAIN it has NO spacer foam. FRUSTRATING!! It makes me wonder about the quality of the door if they can't get simple packaging correct. When I called the company yesterday, it was closed due to a company meeting. Hopefully, they were talking about their packaging issues.

This would be a great product to keep other animals out of your home while allowing your pets the ability to come and go. The only issue is the door flap for them to come and go doesn't flap. Once my dog leave the door stays wide open rather than shutting. I now have to get up all throughout the night to shut the flap. Has been a waste of money and time sadly.

After spending a couple of weeks fiddling around with the door, I have learned some things. It didn't work to connect it using Android. I tried for days. Switching to an iPhone solved the problem in minutes. It is very wind sensitive and stay open most days with wind. I got keys for my 3 cats and 1 dog. They seem to register. But only open the door to let them out, not in. I have tried to figure out why, with no success. The door has a thin external aluminium plate, and foam inside. I have no adaptor or external power. Running on batteries. I haven't given up on it yet. Replaced a smaller one of another brand that never failed during 3 years. Feeling a little stupid. Hope for some assistance :)

It might be the door I received, but my cat can't get it open. The cat has his full head pushing the door, and the door does not detect his key or chip. I have to manually open it for him to use...which defeat the purpose of having a "Smart" door

We upgraded because we needed an electronic option to exclude the kittens from getting outside. My 8 yr old aussie has had a dog door (double flaps) most of his life so he's a pro with them. The installation for the SmartDoor was a breeze mainly because we were swapping out an old dog door for this one, but the existing hole we needed to enlarge by an inch. Since installation of the SmartDoor, here's some issues we've noted that we are having a hard time overcoming: 1. When my aussie walks up to the door, the key is still trying to talk to the door (proximity is like 12 inches), so there's a delay of 1 or 2 seconds, so when he pushes the door its still locked. The proximity of the key to when it unlocks needs to be farther away (3'- 4') or at least adjustable so when a dog is walking towards the door the unit can unlock before he gets there. He doesn't understand the delay, so I'm trying everything I can to get him to associate the sound with it being unlocked. Maybe he's dopey (not deaf), but he's not understanding the sound. Maybe if there was visual queue, that would help. 2. This door will not blast open from the wind, which is good, the magnets are strong. But even in unlock mode, the strength to overcome the magnets almost feel like the door is locked. My dog is 55 lbs and although this may get better, the training videos don't give good guidance on this. When you put the door in SmartMode, the magnets feel even stronger or maybe it's the timing issue as above that feels like it takes more strength to open the door, but it feels still locked. 3. I don't quite understand why the ac adaptor doesn't come standard with the purchase. This shouldn't be considered an accessory, if the unit can work via a cord, include it. Utilizing the My PetSafe app is easy and straightforward which is a plus. Overall, the purpose of the purchase is to have a useful lockable door that the dog will use. The jury is out but after 3-4 days, the unlock feature is fine, but the smart part of the door isn't working very well.