Swann - Master Series 4K, 8-Channel, 6-Camera, Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System - White

Super easy set-up

I bought this last March and I had to wait until recently to install it. Sadly, the software and access are subpar at best. It is not user-friendly and have had nothing but trouble trying to update the firmware let alone access the device remotely using the Swann security software. I did reach out to support and still have issues with this system. This might just be a thing with this model. Support did say that they have different software for their new Models. Buy beware and just do your diligence. There are so many out-of-the-box solutions that are more intuitive for the same money.

Installed in July 2021, Got everything set up and the endless notifications began. I would get over 100 a day. Attempted several adjustments on the set up menu, but this system does not do any of the things the menu says it will do. Called tech support and escalated to a tier 2 technician. He had me download software onto a laptop and connect it to the NVR. He remoted in and adjusted sensitivity settings, set up the privacy zones and updated the cameras. It seemed to help a little but still got way to many activations. I went back into set up and again adjusted the sensitivity of the cameras. Still tons of notifications. True Detect does not work!!!!! Picks up anything and everything that moves. Fast forward to Nov 2021, A new firmware update was done and it completely locked down the setup menu of the NVR. All of the previous setting that I could change would no longer work. Tried to adjust camera sensitivity, but it was grayed out and would not work. Tried to adjust the privacy zone, but it stated the cameras do not support that. No other adjustable setting worked anymore either. Called Tech Support and was advised the cameras in this system do not support any adjustment and never have. The firmware update updated it to grey our all adjustments because they never work anyways. He advised I could previously adjust them, but they didn't actually have any impact on the cameras. Unknown why the first tech support guy changed those settings if they didn't ever work or at least tell me the cameras never supported any adjustments in the first place. This system is just basic cameras that record without any fine tuning for your particular environment. They don't support any customization that the NVR says it will do. Don't waste your money on this system and go with another brand. Will be returning this system and going with a system that actually works

NVR system and cameras are fine. Suitable for our purposes. However cat5e cables are packed so tightly that one was faulty out of the box.

easy to complete and great product