Walmart Family Mobile SIM Starter Kit

I bought this service years ago and never had a problem, until they switched to tracfone. For 3 weeks I could not receive or make phone calls, and it would not tell me that I missed any calls. I called the help desk repeatedly on a daily basis and they could not fix it. I say on the phone for 2 hours and they kept telling me to do the same thing, to cut it off and turn it back on. I was told that they had to contact T-Mobile to fix the problem and that I would get some free service days becau6of it taking so long to resolve the issue. I never got that free service nor did I ever receive a solution. I had to go buy a new phone in the hopes that it would work. It did but it has a SIM card built in so I had to call and change my old phone info to the new one. I went to turn on my hotspot and its not there. I went online and did live chat and was told that the company does not endorse their phones to be used as mobile hotspots. Really? Well for the past 5 years I have never been told that. And if that's the case why is my husbands phone who is on the same plan have it and it works? Just a joke. I wouldn't waste my time. The service was good and the phone worked good for the price before they did all this switching, but I'm not going to pay for a phone an that tells me I can't use something on my phone that I have been using for years. Had I known they were going to change things up, which I was never notified of as a customer, I would not have wasted money to buy a new phone that I did have out towards a new phone carrier.

I found at that for the price of my 3g plan I could have been receiving 5g data didn't find this out until I called to lower my plan to the34.88 plan was told it was lowered but it wasn't when I called they stated I was given wrong info the 34.88 was no longer available and that my bill amount was the same I was now getting 5g instead of 3g which I could of taken advantage of over a year ago had I been made aware of it the agent and the supervisor were very rude over talking me and no apologies were made so now after 3 years of service I am leaving family mobile bc you get what you pay for not to mention their call center is over seas and no one can barely understand you when you do call in  

When we started the plan we were transfering a number from another plan. It took 8 calls over two weeks to get the number ported. The last rep I talked to pretty much admitted that none of the previous reps I talked to had entered the correct infomation to transfer the number. Now a month later I try to pay my bill on-line only to find my account is locked for security reasons. After siiting throught 10 minutes of canned messeges I am told you have reached us outside of normal business hours and will need to login into my account for service, which I cannot do. I may have saved $10 a month, but my time is worth more than the time I wasted sitting on the phone dealing with these peolpe.

I liked the concept of a lower cost plan. But because they only include the regular large size SIM I couldn't use the service with my Samsun Galaxy III. I emailed support and only got a generic email response back about (didn't address my question about how to get a microSIM).

Directions are clear and helpful. Customer service was a real person, I had no problems switching over to a new carrier and keeping my phone number.