CONDITION - USED - Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included. William Bethel teaches the sales rep to forge a trusting and understanding relationship with a potential customer ... to tune in to that customer's mind-set ... to become an ally and partner in meeting his or her special needs. Let this practical, pertinent guide provide your sales reps with the 10 steps they need to know to connect with their customers.

10 Steps to Connecting With Your Customers, Used [Hardcover]