Quality Planning and Analysis: From Product Development through Use [Hardcover - Used]

CONDITION - USED - Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included. This text provides readable and not overly-technical treatment of quality planning and analysis. The book is one of the resources for learning about quality control principles and techniques. This updated edition includes issues such as electronic commerce, outsourcing, balanced scorecard, quality function deployment, project management, learning organization and supply chain management. The balanced approach emphasizes managerial, behavioural, statistical, and technological concepts for quality.

Quality Planning and Analysis : From Product Development through Use, Used [Hardcover]