Patio Set Assembly (4 to 6 pieces)

So you don't know who you are getting when Anji sends someone over. Unfortunately the individual was not the brightest on this furniture set. This service was for 4-6 pieces, we got a small table pieced by the services and two bottom portions of the metal chair swivels. The person who they sent had only negative things to say. He did advise after two hours that we could call Anji to ask for more hours. Where is this mentioned on the services I clicked on and paid for? The services offered on the site don't add up. Additionally, the assembler was hesitant about calling Anji directly for providing us any assistance or to add extra hours himself - and honestly, it felt like he kept pushing the job off on us and he didn't fully understand his job or task… don't employees get a heads up about what type of furniture they are piecing together in advance? It doesn't sound like it, it also sounds like Anji expects a single person to be able to piece together a full patio set with an included fire pit in two hours. Yah the guy isn't Superman. Anji, you left a job unfinished, and need to do better for your associates. This was certainly not a single person job, and you'd better not fire him, he was extremely short changed by the company and you have a disappointed customer left to do 98% of the job on their own.

The man that came out did nothing but complain but how little he was paid. Then after only putting the coach together he ran out of time to put the chairs and table together. I was even half my money back , and paid someone to assemble. The light has never worked on the table, I'm trying to figure out how to replace it

Since July 5th I have called 4 times to report wrong items and items missing from patio set. Have been put off each time telling me I would receive an e-mail regarding the matter. From July 5 to today I have never received any correspondence via emails. Please notify me or I will arrange to have these items returned at your expense.

A "Pro" was assigned to the job. One person for clearly a 2-person job. No communication, even when I tried to reach out. The day before the appointment, there's suddenly no name attached any more. I waited until Noon the day of, still no name attached. So I canceled. Now almost 2 weeks into trying to get my $156 back, and neither party is especially helpful. We paid some guys from a local moving company to assemble the trampoline, and they did a great job. The trampoline itself is awesome so far.

The process was a little confusing and frustrating at first but it all ended well. The first appointment was scheduled without my knowledge… someone showed up at my house to assemble the furniture, but I did not know they were coming and I was not home. The second appointment was cancelled and rescheduled by the technician 2 times.. he did not show up for the third appointment. After I called again and scheduled for another technician to come out, that person showed up on time and did a great job. He was quick and very professional. I really appreciated that after all the previous mishaps.