The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience, Used [Hardcover]

It is the culture that can drive any organization-from one employee to tens of thousands-to focus completely on delivering an amazing customer-service experience. In this exceptional guide to the principle of customer amazement, bestselling author Shep Hyken uses fifty companies as role-model examples to teach seven powerful strategies that will kick-start the revolution in your organization. Book jacket.

The Amazement Revolution, Used [Hardcover]