Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation [Paperback - Used]

Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation [Paperback - Used]
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation [Paperback - Used]
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CONDITION - USED - Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included. Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning how to keep customers, instead of constantly recruiting new ones, business will boom. Lisa Ford, David McNair, and William Perry know how to do this, and together they have created a powerful tool for all managers Readers will be tapped into the authors' collective knowledge and be shown: -- How to deal with personal baggage that so often clutters the workplace -- How to compute the financial impact of losing customers -- How to categorize service behaviors and how to plot out their destiny -- How to Map the Gap and learn how to address the Opportunity for Improvement -- How service creates the first and lasting impression on customers -- And so much more

Exceptional Customer Service : Going Beyond Your Good Service to Exceed the Customer's Expectation, Used [Paperback]


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Manufacturer -
Brand Adams Media
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Product Id 1413106
User Reviews and Ratings 3 (1 ratings) 3 out of 5 stars
UPC 468348212859

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