Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company, Used [Hardcover]

Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company, Used [Hardcover]
Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company, Used [Hardcover]
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This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry -- computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. Helps other companies apply Nordstrom's principles to their own customer service practices Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction

Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company, Used [Hardcover]


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Brand Wiley & Sons, Incorporated, John
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Product Id 1327748
User Reviews and Ratings 3 (1 ratings) 3 out of 5 stars
UPC 463561870497

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