Quality : From Customer Needs to Customer Satisfaction, Used [Paperback]

Quality : From Customer Needs to Customer Satisfaction, Used [Paperback]
Quality : From Customer Needs to Customer Satisfaction, Used [Paperback]
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This work introduces quality management and methodology at an undergraduate level. Divided into five parts, it offers a comprehensive review of the subject. The first part discusses the quality concept along with relations between quality and productivity, profitability and survival. Part two begins with a chapter dealing with quality function deployment, followed by a discussion of reliability, design of experiments and design methodology. In Part three statistical process control, the seven QC-tools, process charts and capability studies are discussed in detail. Part four considers service quality and customer satisfaction, while Part five deals with the management aspects of quality.

Quality : From Customer Needs to Customer Satisfaction, Used [Paperback]


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Product Id 1327746
User Reviews and Ratings 3 (1 ratings) 3 out of 5 stars
UPC 463473820900

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