Ember - Charging Coaster 2 - Black

The pin design on this charger is the worst possible one. They always break, even when I'm extremely careful to avoid moisture on it. If it can't handle moisture, it shouldn't be called a coaster, since you can't use it while it's full. I have to leave the cup off of the charger while I'm using it, then charge in between uses. It would be way more useful if I could leave the cup on the coaster 24/7 without worrying about moisture. The pins always break and I don't know why they can't figure out a new sustainable design unless they see it as a way to keep getting mroe revenue from people having to replace their coasters all the time.

I, too, love my Ember. And, however, am experiencing the prong problem that so many others are experiencing with the charging coaster. Except that the vinegar fix has not worked for me. Unless someone can offer an alternate fix, I will be forced to buy a new one once the black is back in stock. Any help is appreciated.

We're on our second charging coaster and it just broke after 6 months of gentle use. One of the charging pins sinks into the charger and the mug can no longer be charged. This is a well-known design defect that is littered all over the internet. How does no one from Ember know about this? The mug works great otherwise. It's really sad that a reputable company will destroy it's reputation and eventually go out of business because of a simple defect that could be remedied pretty easily. Also, not taking care of customers that are suffering from said defect is shameful.

The 2-pin connectors are so fragile. Lucky to get 6-12 months use before the pins sink into the coaster and produce is useless. Prepare to replace often !!

I own two coffee cups and one mug, so I have three charging base's I had to order two new charging bases because the charging contacts have broken (worn out) there is a little spring that will break. needs serious redesign so this part is easily replaced without purchasing an new base. The current chargers are not kind to the environment.