Last Updated: 2025-09-30 15:00:59
Manufacturer | ARRIS |
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Brand | ARRIS |
Item model number | G36 |
Color | Black |
Weight | 1.8 pounds |
Height | 9 inches |
Depth | 7.7 inches |
Product Id | 244672 |
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User Reviews and Ratings |
3.9
(518 ratings)
3.9 out of 5 stars
|
UPC | 850030172037 |
# | Shop & Price | Reviews | User Ratings | Price |
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1 |
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Price:
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2 |
Arris G36 SURFboard® DOCSIS® 3.1 Gigabit Modem & Wi-Fi® 6 Router
Reviews: 40
app.ratings:
(40)
Price:
$321.99
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Reviews: 40
(2.5)
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3 |
ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
Reviews: 634
app.ratings:
(634)
Price:
$321.99
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Reviews: 634
(3.9)
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do not buy! these people have gone to providing poor quality and wanting you to pay for services!
Xfinity recommends this modem for customers who choose to provide their own hardware and the modem is advertised as supporting Xfinity, and yet there are constant issues while Xfinity refuses to do anything about it.
I bought this about a year ago, set it up and though it works for the speed advertised, I then realized it had no VOIP functionality. Not enough info indicating that was not included. The Modem seems unstable, my wifi security cameras intermittently disconnects. The control interface on the phone app is ridiculous! Cannot do much and the web interface is not much better. Very poor design for any intuition. Stll can't figure out how to set parental controls.
I upgraded from a previous generation cable modem, just wanted a DOCSIS 3.1 modem and a Wi-Fi 6 router. The G36 works really well with Xfinity and so far, I have not experienced any interruptions. The mobile app was somewhat helpful during the setup. The last step was to change the admin password on the router, but the app would refuse to accept my responses to captcha, so I manually completed the setup and uninstalled the app. I also manually selected the Wi-Fi channels using a Wi-Fi analyzer and disabled SIP ALG just in case. The 5G signal is pretty strong. The modem is located at the corner of our 2-story 3.5k sq-ft home and the download speed is well above 200 Mb/s everywhere.
I bought this cable modem 6 months ago, during this time I have had ongoing problems. For the first month it worked fine then the problems started, all of my devices would lose connection (including my hard wired tv), the only way to fix was to unplug and reboot. Then after a few months of this it all of a sudden there were no more issues. I assumed they had done a software upgrade, I was wrong it started again after a few months. I feel like they stole my money selling me this piece crap. Stay away from this…
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