ARRIS - SURFboard mAX Pro Wireless-AX11000 Tri-Band Mesh Wi-Fi 6 Router - Black

Received a review product with two units in 2018, which went through many software iterations. The mesh was revolutionary and served our house well. But, after trying to add a 2nd satellite - resetting the unit many times, and paying for the additional support, I am basically back down to one unit. The Arris servers are more-often-than-not unable to be connected to and cannot sustainably manage network options. I would be cautious about whether this unit really works before investing in making this your sole in-home wifi solution. I wanted to like it and still want to but can't recommend it. Once you're out of warranty you may have to pay for service and there's no guarantee that service will be able to get your devices online/working. Beware.

I replaced my AmpliFi Alien with the Arris SurfboardMax Pro. The Alien wad damaged by an electrical storm. I was happy with the Alien. However, the coverage and speed of the Pro far surpass the Alien. I am seeing a minimum of 30% increase in speed throughout the house (4500 sq ft). Performance is strong at a distance from the router and satellites too. Very satisfied customer.

I just bought it & wifi is very unstable. Keep disconnecting. I wouldn't recommended to pay for something at this price & worse than my cheap wifi.

[This review was collected as part of a promotion.] We're a pretty tech forward family, and when we have three computers, two tablets, and two smart televisions running simultaneously, we often experience some issues with connectivity. When I received the Arris SURFboard mAX Pro Mesh Wi-Fi 6 System, I was really excited to get it set up! My first impression immediately upon unboxing was that the router units were made of high quality materials. The units have a sleek, cylindrical design with a nice metal base. The base of the unit was designed in such a way that it does not looks nice, but there is ample open space for cables to plug into the underside without unbalancing the unit or interfering with it sitting flush on a surface. There is not a way to easily mount these on the wall; not a big deal for me, but some might prefer this option. Walking through set-up of the primary router was really slick, and the SURFboard mAx app walked me right through it! I ran into more difficulties setting up the satellite unit, though. It seemed like everything was going well initially, but during the "checking satellite placement" check the app indicated that it was not in an ideal location. I tried several new locations, including directly above the primary router, but continued to receive the same message. Several days later, the ability to "add another mAX" is grayed out in my app, and I can't even attempt to try again. The unit itself seems to be working as it should, and the lights on its base is flashing the alternating blue/white that should indicate that it is ready for set up. This makes me wonder if there is an issue with the app/software and not the hardware itself. General connectivity seems to be adequate with the single primary router, maybe even a little faster, but really disappointed that I haven't been able to get to see how performance is with both running. Hoping that the app/software issues get ironed out soon!

[This review was collected as part of a promotion.] The package comes with no instructions except to download an app. The app is lovely and guides you through set up to a degree, but I couldn't get it to connect to my modem initially. I have two small cottages near one another and am looking forward to connecting them via this system. Impressive coverage!