Level - Touch Edition Smart Lock Bluetooth Replacement Deadbolt with App/Key/Voice Assistant Access - Satin Nickel

[This review was collected as part of a promotion.] it is a cumberson lock, I do not recommend it to anyone. I have had several different smart locks now and this one is unfortunately the worst of the bunch. Dont get me wrong, cool features in practice but living with it is really terrible. I cannot wait to get a different lock.

[This review was collected as part of a promotion.] Lock looks great but touch to unlock is unreliable and needing to pull out keys defeats the purpose of buying an expensive lock. The tradeoff of bluetooth over wifi to save energy means the lock status can only be known or updated if you're near the lock, which again, defeats the purpose of a smart lock.

[This review was collected as part of a promotion.] Level Lock Touch is brilliantly engineered, solid, and has a sleek, timeless design that blends in with all sorts of decor. It works great with HomeKit and the app is simple and easy to use. The touch feature doesn't really get used in our household though - if I were to purchase another smart lock I'd definitely buy Level Lock again, but I'd get the non-touch version.

This lock was disappointing. The product design is very innovative, but execution in use is lacking. The touch feature only works occasionally, and the geofence feature for automatically unlocking the door rarely worked for me...I turned it off and use the Apple Home app for geofence-triggered unlocking.

The hardware is very well designed and manufactured, the installation was easy, but the software features and user interface are terrible. The touch to lock feature always activates as I am closing the door because my elbow touches the lock cylinder. The touch to unlock only works sometimes. The app frequently says that the lock is not available. I didn't use the automated features, i.e. the lock motor, for 6 months because of all the issues I had, and the battery died. The keycards never worked, and the geofence feature is too limited - it enables the unlock when I'm way too far from the door still. I bought the keypad to improve the functionality, and I do like the way it works. Hopefully it's batteries last longer.