NewAir - 29-Bottle Wine Cooler - Stainless Steel

This review is not so much for the unit, but for the customer service I received. I called with a question about whether the fan is supposed to run constantly and I was provided with a less than adequate, ambiguous answer. Then I tried to register it on line and the serial # is needed, which I expected. Well the serial # couldn't be less accessible. It turns out that it is either on the bottom or the back of the unit. I already have it installed underneath my bar countertop, filled with wine, so that's not happening! I was also told it was on the packaging which already went in the garbage. Most serial # ID plates on any appliance are easily accessible once installed. Your engineers dropped the ball on this one. Keeping my fingers crossed that I don't have any issues because I wasn't able to register the product!!!!!! UPDATE: Since I wrote this I was contacted by someone arthritis corporate office and calmed my fears that the unit was not operating properly. He also took note of the serial # issue I described, so with that in mind I raised my rating to four stars. I do like the unit though!!

I purchased my wine fridge 2 months ago. It is a really stylish addition to my kitchen and I am very glad I decided to go with this model. There was however an issue after using it for a month - I reached out to the product support chat section where Alai was extremely helpful, asking the right question to diagnose the issue and promptly provided the support I needed!

We bought this unit in April 2019 after researching several makes and models. We chose Newair because of the dual zone feature, under counter installation, blue light ambiance and sliding wood racks. We also bought it because of the Newair reputation for quality. We're glad we chose Newair, because we recently had an issue that they quickly resolved to our satisfaction. I would highly recommend this product and the Newair manufacturer.

We were looking for a wine fridge to replace our old trash compactor and this fridge fits the space perfectly. It looks beautiful and the dual zone is great to have, since we drink both white and red wines. We did have an issue with it almost a year later, but customer service was great and resolved it quickly.

What a company. I NEVER write reviews but this is worth it. I bought this product when price dipped and had to wait 10 months to install in home we were building. I actually bought one wine and one cold drink fridge. When installed, cold drink was great but the temp on the wine one wouldn't budge. We called customer service. They sent me a return label, had me ship it back at their expense, and I had a new one THE NEXT DAY. absolutely outstanding. Rep emailed me several times to make sure we were proceeding and happy and had no questions. The fridge is GREAT. Has a blue light that looks fun when lit and the top and lower portions have different temp settings for white and red. Pretty swanky for a fairly inexpensive fridge. I would give 10 stars is I could